CIG Trains Kenyan Public Sector Leaders on Citizen-Centricity
May 19, 2022
NAIROBI (Kenya), 19 May 2022 — Following the inauguration in March 2022, the 51 fellows from the inaugural cohort of the Public Service Emerging Leaders Fellowship (PSELF) programme were welcomed back at the Kenya School of Government (KSG) for the second residential segment of the programme, which was held from 9-13 May 2022.
Designed by CIG, the curriculum for this second segment was on Citizen-centricity. Over the week, the fellows were taken through a series of modules which explored different facets of citizen-centricity such as operating with a citizens-first mindset and understanding public accountability and oversight. CIG Fellow, Mr. Sharath Jeevan OBE, also delivered a module on motivation and purpose in the public service.
In addition to the classroom training, the fellows also went on field visits to front-line service centres in Nairobi such as the Huduma centres and Registry of Persons offices. This allowed the fellows to interact with citizens and understand how government services are delivered.
The fellows found the module to be very insightful and said:
“I look forward to more of this in the future. The personal statement mission was a take home, something I never got to learn from any school.”
Ms. Christine Gatwiri
PSELF Fellow 2022
The programme was delivered through a blended learning approach. In addition to the traditional face-to-face teaching, the fellows could also access online asynchronous content that was developed by CIG and delivered via our online learning portal. Through this, the Fellows were able to stay engaged in learning in between programme segments, and to do so at their own pace. In addition, the inclusion of social learning features on the online portal allowed fellows to engage with each other on the learning content, thus building opportunities for peer learning.
We are heartened that the learning portal played a key role in enhancing the positive learning experience for the fellows.
Ms. Biftu Jillo commented:
“(I appreciated) the fact that there was learner engagement that helped in actualizing the content taught. I was put on toes throughout the module trying to understand each and every concept. It was very engaging and meaningful.”
Ms. Biftu Jillo
PSELF Fellow 2022
More information about the intent and design of the programme can be found here.
About the Chandler Institute of Governance (CIG)
The Chandler Institute of Governance (CIG) is a non-profit organisation that works with governments worldwide to build a strong and efficient public sector. We are a team of seasoned government practitioners grounded in real-world experience, focusing on the critical ‘how’ of governance in our partnerships with governments to strengthen institutions and systems, equip leaders, and share knowledge. Drawing on proven practices from Singapore and around the world, we tailor our solutions to each country’s unique needs – because context matters in governance. We are not affiliated with any national government or political party, and we do not represent any partisan or commercial interests.
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